Payment Methods
We accept a range of secure and convenient payment options to make your shopping experience smooth and hassle-free.
You can pay using:
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All major credit and debit cards
(Visa, Mastercard, American Express, etc.) -
Apple Pay
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Google Pay
All payments are processed securely through our trusted payment provider. Your payment details are encrypted and we do not store any card information.
Order Processing
Each order at Cravelholic is carefully prepared to ensure quality and attention to detail.
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Orders are typically processed within 3–5 business days (excluding weekends and public holidays)
Please note:
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Some of our products are handmade or made-to-order, which may require additional time to produce
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If your order requires a longer processing time, we will contact you directly with an estimated timeframe before dispatch
We appreciate your patience — quality takes time, and we want to make sure your order is worth the wait.
Shipping Policy
We ship orders within the United Kingdom using trusted Royal Mail services:
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Royal Mail 2nd Class (standard delivery, 2-5 business days)
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Royal Mail Tracked 48 (tracked service, 2-3 business days)
＊Free delivery on orders of £40 or more
＊Royal Mail 2nd Class is available for orders up to £15 only
Please note that delivery times are not guaranteed and may vary due to postal delays or seasonal demand.
Please ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by customers.
Custom Shipping Requests
If you would prefer a different shipping method, please leave a note at checkout or contact us directly before placing your order. We will do our best to accommodate your request where possible. Additional charges may apply.
International Shipping
We currently do not offer standard international checkout. If you would like your order shipped internationally, please contact us directly before placing your order. We will provide a custom shipping quote and estimated delivery timeframe where possible.
Return Policy
We aim to provide high-quality products and a smooth shopping experience. To protect both our customers and our business, the following terms apply.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with your order details and a photo of the issue. We will review the matter and offer a replacement, refund, or suitable solution.
Unless an item is faulty, damaged, or incorrect, returns may not be accepted.
Please also note:
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Returned items must be unused, in original condition, and in their original packaging
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Returns sent without prior approval may not be accepted
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Original shipping costs are non-refundable (unless the item is faulty or incorrect)
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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Returns must be sent using a tracked service, we are not responsible for lost or undelivered return parcels
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Refunds are only issued after the item has been received and inspected
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Deductions may be applied if the item is not returned in its original condition or the packaging is damaged or missing
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We reserve the right to refuse returns from customers with excessive or suspicious return patterns and decline refunds where policy conditions are not met